Toyo Gakuen University Introduction to Business English 1A Lesson 4

Today we start Unit 3: Problems.

Lesson Goals

To be able to:

• Show understanding of adjectives, and use adjectives correctly
• Demonstrate understanding of two readings about work place problem by answering matching problems questions and ordering prblems from biggest to smallest.
• Listen to a telephone conversation and identify the product and the problem.
• Listen to a problem and suggest a solution.

Part 1: Vocabulary

• Click the link:Introduction to Business English A Vocabulary
• Log in. Click iKnow. Do the lesson

Part 2: Thinking about the topic

• Work with your partner.
• Make a list of 5 problems you have had with products and services that you have bought (製品やサービスを購入している問題)
• Make a list of 5 problems that you have at school.
• Make a list of 5 problems that Japanese company employees have.
• Click the link: iVillage - Problems at work? . Look at the problems in the article. Circle the problems that are on your lists. Add the problems that are not on your lists.

Part 3: Listening to telephone conversations

• Market Leader p. 22. Listen to the telephone calls. Do the task.
• Click the link: Customer Complaint Department
• Watch the video. Talk with your partner. Do you think the customer will get satisfaction?

Part 4: Speaking

• Turn to p. 31. Record the telephone conversations.
  

Homework

• Vocabulary study
• CD ROM Unit 3
  

Thanks for a great lesson.