Toyo Gakuen University Introduction to Business English 1A Lesson 5

Today we are going to do the Unit 3 case study. First, let's watch a video.
Watch the video and answer the questions below:

1. What problems did John have on his holiday?
2. Did the travel agent give John a refund. Why/why not?
3. Do you think John will use this travel agent again? Why/why not?

Now let's review some vocabulary. Click TYG Introduction to Business English A Vocabulary
Here are some more useful phrases. Click the links to see the Japanese translations and some examples.

• I was wondering if...
• I'm sorry to hear that...
• I'm afraid it's out of my hands (It can't be helped)

Now let's do the case study. Enjoy!